Welcome to Kiswa Guest (“Company”, “we”, “our”, or “us”). Founded and based in Saudi Arabia, we respect your privacy and are committed to protecting your personal information when you use our website https://kiswaguest.com and related services, including Umrah packages, visa assistance, hotel bookings, transportation, and Ziyarat tours.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information, with special consideration for our Canadian clients, compliance with Saudi Arabian regulations where applicable, and future international customers including those from the USA, UK, Australia, and beyond.

1. Information We Collect

We collect various types of personal and non-personal information, including:

a. Personal Information

  • Full name
  • Contact details (email, phone number)
  • Passport and visa information (for visa assistance)
  • Travel preferences (hotel, transportation, tours)
  • Payment information (processed securely)

b. Technical Information

  • IP address
  • Browser and device details
  • Website usage data collected via cookies and analytics tools such as Google Analytics

2. How We Use Your Information

We use your information to:

  • Process and manage bookings and travel arrangements
  • Assist with visa applications
  • Communicate updates and respond to inquiries
  • Improve our services and website performance
  • Comply with legal and regulatory obligations

We do not sell your personal information to third parties; however, we may share necessary information with trusted service providers (such as hotels, transportation companies, and visa agencies) to fulfill our service commitments, which may involve sharing data across borders.

3. Consent

By using our website or submitting your personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. You may withdraw consent at any time by contacting us (see Section 12).

4. Disclosure of Information

We may share your personal data with:

  • Service providers (hotels, transportation companies, visa agencies) necessary to fulfill your travel services
  • Legal or governmental authorities when required by law
  • Third-party analytics and marketing providers (e.g., Google Analytics)

All third parties are required to protect your data and comply with relevant privacy laws.

5. Legal Compliance and International Transfers

  • Saudi Arabia: As a Saudi Arabia-based company, certain services such as visa processing and transportation involve data processing and service delivery subject to the laws and regulations of the Kingdom of Saudi Arabia.
  • Canadian Users: We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and respect your rights under Canadian privacy law for our Canadian clients.
  • International Clients: As we expand to serve clients from other countries including the USA, UK, Australia, and beyond, we will strive to comply with applicable data protection laws relevant to those jurisdictions.

Please note that your data may be transferred to and stored in countries outside your residence, where different data protection laws may apply.

6. Your Rights

Depending on your country of residence, you may have rights including:

  • Accessing your personal data
  • Correcting inaccurate information
  • Requesting deletion or restriction of your data
  • Withdrawing consent for marketing communications

To exercise your rights, please contact us at info@kiswaguest.com.

7. Data Retention

We retain your personal information only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Afterwards, data is securely deleted or anonymized.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tools to enhance user experience, analyze site usage, and support marketing efforts. You can control cookies through your browser settings. Disabling cookies may affect some features.

9. Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, or loss. However, no internet transmission is fully secure, and we cannot guarantee absolute security.

10. Children’s Privacy

Our services are not directed to individuals under 13 years old. We do not knowingly collect personal data from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted here with a revised “Last Updated” date. We encourage you to review this policy periodically.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact:

Kiswa Guest
 Office No. 3, 11th Floor, Time Tower, 3rd Ring Road, Makkah, Saudi Arabia
📞 Phone: +966 578 814 970
📧 Email: info@kiswaguest.com
🌐 Website: https://kiswaguest.com