Welcome to Kiswa Guest. These Terms & Conditions (“Terms”) govern your use of our website https://kiswaguest.com and our services related to Umrah travel packages, visa assistance, hotel booking, transportation, and Ziyarat tours. By accessing or using our site or services, you agree to these Terms.

1. Acceptance of Terms

By using our website or booking any services, you confirm you have read, understood, and agree to these Terms. If you do not agree, please do not use our website or services.

2. Our Services

We provide Umrah-related travel services, including:

  • Umrah packages
  • Visa assistance
  • Hotel booking
  • Transportation (van, bus, etc.)
  • Ziyarat tours

Availability and specific terms depend on the package chosen.

3. Booking and Payment

a. Booking

Bookings must be made via our official website, phone, or email:

b. Payment Terms

  • Payment terms will be communicated during booking.
  • Prices may change without prior notice.
  • Accepted payment methods will be specified.

c. Cancellations and Refunds

  • Cancellation policies vary by package and providers.
  • Some bookings may be non-refundable.
  • Refund requests must be made in writing.

4. User Obligations

By using our services, you agree to:

  • Provide accurate and complete information
  • Submit all required travel documents in a timely manner
  • Comply with applicable travel laws and requirements
  • Respect local customs and Islamic regulations during your pilgrimage

5. Liability and Disclaimers

Kiswa Guest is not liable for:

  • Delays, cancellations, or changes due to events beyond our control (e.g. weather, government actions, airline delays)
  • Acts or omissions of third-party providers (e.g. airlines, hotels, transport companies)
  • Visa denials due to inaccurate or incomplete information provided by the user
  • Personal injury, loss, theft, or damages occurring during the travel period

All services are provided “as is” and at the user’s own risk.

6. Intellectual Property

All content, logos, images, and material on our website are owned by Kiswa Guest or used with appropriate licenses. You may not reproduce, copy, or distribute any content without our written permission.

7. Privacy

Your use of our website and services is also governed by our Privacy Policy.

8. Governing Law and Jurisdiction

  • Saudi Arabia: As a company based in Saudi Arabia, our operations and services (e.g. visa processing, transportation, accommodation) are primarily governed by the laws and regulations of the Kingdom of Saudi Arabia.
  • Canadian Clients: For our Canadian clients, we aim to comply with relevant Canadian laws including those related to privacy and consumer protection.
  • International Clients: As we expand to serve clients from the USA, UK, Australia, and other countries, we will strive to meet applicable laws in those jurisdictions.

By using our services, you agree to comply with all relevant laws and regulations related to your travel and service usage.

9. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Any updates will be reflected on this page with the revised date. Please review this page periodically for changes.

10. Contact Us

If you have any questions or concerns about these Terms, feel free to contact us:

Kiswa Guest
 Office No. 3, 11th Floor, Time Tower, 3rd Ring Road, Makkah, Saudi Arabia
📞 Phone: +966 578 814 970
📧 Email: info@kiswaguest.com
🌐 Website: https://kiswaguest.com